Commonly Asked Questions
Return Policy:
Damaged Books: If your order arrives damaged (or incorrect!), please email info@greenhorsebooks.com within 7 days of delivery and include photos of the damage. We will work with you to make this right!
Digital / Downloadable Content: Unfortunately, any digital items are non-refundable.
Other Returns: Please email info@greenhorsebooks.com within 15 days of receipt in order to process a return. Customers are responsible for return shipping costs.
If you are waiting over 2.5 weeks for a book that was not received or potentially lost in transit, please contact us at info@greenhorsebooks.com
Community & EventsAre there author events, book launches, or community meet-ups?
Yes! We schedule author signings, events, launches, and work to be present for large horse events (including Equine Affair, RRP, and more). We love to connect with readers and fellow horse lovers - please do say hi if you see us and sign up for the newsletter to know where we’ll be. Bonus: if you’re with your horse, we absolutely will take some cute pictures for you!
How can I stay informed on new releases?
Sign up for our newsletter or follow us on our social media to stay up to date! We try to focus on meaningful, horse-first publications to release each year.
How do you involve the community in your business?
We do our best as a small business to support local communities - this means discounts on book clubs, pairing with local organizations, and creating community spotlights! We also work to partner with local artists on book covers and artwork. If you are doing big things in your community or are an organization that would like to partner with us, please reach out at info@greenhorsebooks.com!
Orders & Shipping:
“How long will it take to receive my order?”
After placing your order, books should be ready to ship within 48 hours. Shipping is based on the carrier used, but typical orders should arrive within 3-5 days.
“Do you ship internationally?”
Unfortunately, we are unable to pay for international shipping. We are more than happy to ship books to you, but please note any address outside of the US will be more expensive.
“How much does shipping cost?”
We understand the need for affordable, accessible books. While we are a small business, we do try to swallow shipping fees as much as possible. Most locations within the US will be able to have books shipped at our cost - not yours!
Bulk OrdersCan I purchase on Amazon or my local bookstore?
Yes! If you do not see our books at your local store, please let them know this is one you’d like to see. We do ask our community to purchase directly through our website to support us when able, rather than ordering over Amazon. This also benefits our authors and ensures they get a higher payment for their work!
Can I place a bulk order? Are there discounts for barns, schools, or book clubs for doing so?
Please email us at info@greenhorsebooks.com if you are a group looking to start a book club or want to order in bulk. We can make sure you are able to get a volume discount and would love to spotlight your group if you so desired.
If you are an avid reader but do not have a local book club group, we would love to invite you to join our personal GreenHorse Book Club! We will hold an online group for those interested as a way of continuing to foster a community of bookish horse lovers!